What to Expect After Retrofit Installation
To keep warranties valid:
- Arrange annual servicing
- Do not attempt repairs yourself
- Contact support if problems occur
Your Home Energy Upgrade Post-Installation Retrofit Guidance
If you’ve recently had a retrofit installation from Fairway Energy, congratulations on your new home energy improvements. This page explains how to use and care for your new systems, what’s normal, and what to do if something doesn’t seem right.
Please bookmark this page – it contains important information about troubleshooting, and support.
What to Expect After Heat Pump Installation(Simple Guide)
Your heat pump provides steady, gentle heating rather than short bursts of heat. It works best when maintaining a consistent temperature.
For best comfort:
- Leave the system running rather than turning it on and off
- Adjust temperature gradually
- Allow time for the home to warm up
What Is Normal After Retrofit Installation?
You may notice:
- Longer heating run times at lower intensity
- The system is designed to run quietly, with only a soft operational sound when it’s actively heating
- More consistent indoor temperatures
- Smart controls learning your schedule
These are normal and part of efficient operation.
Using Your Heating Controls (Step by Step)
Adjusting the temperature
- Locate your main thermostat or controller
- Use the up/down buttons to select your desired temperature
- Wait 10–20 minutes for changes to take effect
Please note: Heat pumps work best when maintaining steady, continuous temperatures. It is recommended to set the temperature to your desired level and leave it there – often referred to as “set and forget.”
Turning heating on or off
The system may need to be switched off during electrical work or maintenance.
To switch the heating on or off:
- Press the heating mode button on the controller
- Select heating on/off, as required
Please remember: Avoid frequent switching with normal use, as heat pumps operate more efficiently when running steadily.
After Installation Checks and Support
Follow the steps in order before contacting support.
No Heating or Hot Water After Installation?
Step 1 – Check the thermostat
Is it turned on and set high enough?
If YES → go to Step 2
If NO → adjust settings and wait
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Step 2 – Check power supply
Has a fuse tripped or power gone off?
If YES → restore power and wait
If NO → go to Step 3
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Step 3 – Check system pressure
Is pressure between 1 and 2 bar?
If YES → go to Step 4
If NO → see “Low pressure” guide below
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Step 4 – Restart the system
Turn controller off for 30 seconds and restart
If still no heating, contact support
Solar Panel Checks After Installation
If solar generation seems low:
- Check that the display is on (if the inverter is in an easily accessible location)
- Look for warning messages
- Confirm household power is working
Do not open or repair solar equipment.
Contact support if warnings remain.
Restarting the System
If the system becomes unresponsive:
- Turn the main controller off which is located outside
- Wait 30 seconds
- Turn it back on
- Allow several minutes for restart
If the system does not restart, contact support.
Low System Pressure Guide
If pressure is below 1 bar:
- First, inspect the area carefully for any signs of water leakage.
If you notice any leaks, please stop immediately and contact us for assistance. - If there are no visible leaks, find the filling loop near the hot water tank
- Slowly open the valves
- Watch the pressure gauge rise
- Stop at 1.5 – 2 bar
- Close valves tightly
If pressure drops again within a few days, contact us.
Care and Maintenance
To keep your system running well:
- Keep outdoor units clear of leaves and debris
- Do not block ventilation areas
- Keep equipment spaces accessible
- Arrange annual servicing with an MCS-certified company Visit: mcscertified.com
When to Contact Us Immediately
Call support if you notice:
- No heating or hot water after checks
- Repeated pressure loss
- Water leaks
- Persistent warning lights
- Loud or unusual noises
Warm Homes Local Grant
📞 0151 294 2995
ECO4 and other grant schemes
📞 0151 559 1563
General FAQ
After retrofit installation, take time to understand how your new systems work, including heating controls, hot water settings, solar monitoring and any insulation or ventilation guidance provided. Keep any installer documents, warranties and user guides safe, and contact Fairway Energy if anything does not seem right.
After heat pump installation, your heating may feel different from a traditional boiler. Heat pumps are designed to run steadily at lower temperatures, helping your home stay warm and energy efficient over longer periods rather than switching on and off quickly.
Yes, it can be completely normal for a heat pump to run for longer periods, especially during colder weather. Heat pumps work most efficiently by maintaining a steady indoor temperature rather than rapidly heating the home like a gas boiler.
After solar panel installation, check that your system is switched on, your inverter is working correctly, and any monitoring app or display is showing energy generation. If you notice warning lights or no solar generation during daylight hours, contact support.
Low system pressure may mean your heating system needs checking or re-pressurising. If you see a low pressure warning after installation, follow the guidance provided by your installer or contact Fairway Energy for advice and support.
You should contact support if you have no heating or hot water, warning lights on your system, low pressure alerts, solar monitoring issues, unusual noises, or if you are unsure how to use your new equipment after installation.