Public Notice
Be Aware of Fraudulent Communications – Here’s How to Stay Safe.
Unauthorised individuals may attempt to misuse our name, branding, or contact details to send spam or phishing communications. These scams are designed to mislead people into sharing personal or financial information. We urge everyone to remain vigilant and verify the legitimacy of any communication that appears to come from us.
We take these matters seriously and are committed to safeguarding our customers and the public.
Official Contact Information – Fairway Energy
To help our customers identify genuine communications, please refer to the details below. If you receive contact from any number or email not listed here, please treat it as suspicious.
Main Office Number
- 0151 559 1563 – Our official main office landline.
- 0151 294 2995 – Our official landline for the Warm Homes Local Grant
We do not use these numbers for SMS or WhatsApp.
Mobile Numbers Used by Our Team (SMS/WhatsApp)
We only use the numbers below to communicate with customers after an initial conversation with our sales team to progress your application and receive heating system photos.
• 07873 349 375
• 07873 371 733
Dedicated SMS Number (Automated Only)
• 07507 212 661 – Automated SMS – you will only receive a message from this number after completing a form submission on our website or META (Facebook/Instagram) form. If you have pre-arranged appointments scheduled with us, you will also receive appointment reminder messages from this number.
Email Communication
- enquiries@fairway-energy.co.uk – Our official sales email
- warmhomes@fairway-energy.co.uk – Our official email for the Warm Homes Local Grant
Our team will only send emails from addresses ending in @fairway-energy.co.uk
(e.g. john.doe@fairway-energy.co.uk)
We do not send unsolicited communications of any sort.
What to Watch Out For
Fraudulent messages may:
• Come from numbers or email addresses not listed above
• Ask for personal or financial details
• Pressure you into acting quickly or making payments
• Contain poor grammar, unexpected links, or suspicious attachments
If you receive any communication that appears suspicious or was not expected, please do not engage.
What You Should Do
• Do not click on any suspicious links or provide information
• Report it to us at enquiries@fairway-energy.co.uk
• Forward scam texts to 7726 (UK mobile spam reporting)
• Report phishing emails to report@phishing.gov.uk
• Learn more or report incidents at www.actionfraud.police.uk
We are committed to your safety and thank you for staying alert. If you are ever in doubt about a message claiming to be from Fairway Energy, please contact us directly through one of the verified channels above.
– The Fairway Energy Team