Privacy Policy

Who We Are

Fairway Energy Limited (“Fairway Energy”, “we”, “our”, “us”) is committed to protecting your privacy and handling your personal information in a transparent and secure manner.

Fairway Energy Limited is the Data Controller for the personal information described in this Privacy Notice.

Company Registration Number: 12289866

Registered Office:
North Mersey Business Centre, Capability House, Woodward Road, Liverpool, L33 7UY

Head Office:
North Mersey Business Centre, Capability House, Woodward Road, Liverpool, L33 7UY

Telephone: 0151 559 1563

Email: enquiries@fairway-energy.co.uk

Website: www.fairway-energy.co.uk

This Privacy Notice explains how we collect, use, store, share and protect your personal information in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and other applicable data protection legislation.

The Personal Information We Collect

We may collect and process the following categories of personal information:

Personal Details

Name
Address
Email address
Telephone number
Date of birth (where required)
Property ownership or tenancy details

Property and Energy Information

Property characteristics
Energy Performance Certificate (EPC) information
Heating system details
Energy consumption information
Utility account information
Survey and assessment information
Retrofit assessment information

Eligibility and Funding Information

Where works are funded through grant, government-backed, local authority, ECO or other funding schemes, we may collect:

Benefit entitlement information
Household composition information
Income-related information
Council Tax information
Eligibility evidence
Funding application information

Supporting Documentation

We may collect copies of documents including:

Proof of identity
Proof of address
Benefit award notices
Tenancy agreements
Council correspondence
Energy bills
EPC certificates
Funding eligibility evidence
Other documents necessary to verify eligibility for schemes or services

Technical Information

When you visit our website, we may automatically collect:

IP address
Browser type and version
Device information
Website usage data
Cookie information

Further information can be found in our Cookie Policy.

How We Collect Information

We collect personal information:

Directly from you
Through our website
Through telephone conversations and correspondence
Through surveys and assessments
From local authorities
From energy suppliers
From landlords or managing agents
From scheme administrators
From referral partners
From publicly available records where lawful
From funding providers and delivery partners

Special Category Data

Some funding schemes require us to process information that may be considered Special Category Personal Data under Article 9 UK GDPR.

This may include information relating to health conditions, disabilities, vulnerabilities, or other circumstances relevant to determining eligibility for funding or support.

Where Special Category Data is processed, we will do so only where a lawful condition under Article 9 UK GDPR applies, including:

Explicit consent;
Reasons of substantial public interest;
Social protection obligations;
Other conditions permitted by applicable law.

How We Use Your Information

We use personal information for the following purposes:

Assessing eligibility for grants and funding schemes
Delivering energy efficiency and retrofit services
Managing quotations and contracts
Arranging surveys and installations
Managing customer relationships
Processing funding applications
Verifying eligibility
Preventing fraud
Meeting legal and regulatory obligations
Conducting audits and quality assurance reviews
Responding to enquiries and complaints
Improving our services
Maintaining business records
Website administration and security

In some cases, we are required to collect certain information in order to assess eligibility for funding schemes, comply with legal obligations, or deliver services. If this information is not provided, we may be unable to process an application, provide a quotation, arrange works, or deliver services.

Lawful Bases for Processing

We process personal information under one or more of the following lawful bases:

Contract

Where processing is necessary to provide services, quotations, surveys, installations or other contractual arrangements.

Legal Obligation

Where processing is necessary to comply with legal or regulatory obligations.

Legitimate Interests

Where processing is necessary for our legitimate interests, including:

Delivering energy efficiency programmes;
Administering funding schemes;
Managing business operations;
Preventing fraud;
Maintaining records;
Protecting our legal rights;
Improving services;
Ensuring quality assurance and compliance.

We only rely on legitimate interests where our interests are not overridden by your rights and freedoms.

Where required by law, we will seek your consent before processing your personal information.

You may withdraw consent at any time.

We may share personal information with:

Local Authorities
Government departments
Funding providers
Scheme administrators
Energy suppliers
Retrofit Assessors
Retrofit Coordinators
Retrofit Designers
Installation contractors
TrustMark
Certification bodies
Auditors
Legal advisers
Insurers
Regulators
Fraud prevention agencies
IT service providers

Information is only shared where necessary and where a lawful basis exists.

All organisations receiving personal information are required to maintain appropriate security measures and process information only for authorised purposes.

Grant Funding, Compliance and Audit Requirements

Where works are delivered under government-funded, publicly-funded, ECO, local authority or grant-funded programmes, we may be required to retain and disclose information including:

Customer records
Survey information
Photographs
Supporting eligibility evidence
Funding documentation
Installation records
Compliance documentation

Such information may be reviewed by:

Funding providers
Local Authorities
Government departments
TrustMark
Certification bodies
Independent auditors
Regulatory bodies

This processing is necessary to verify eligibility, validate funding claims, satisfy audit requirements and prevent fraud.

International Transfers

We primarily store and process personal information within the United Kingdom.

Some of our service providers may process information outside the United Kingdom. Where this occurs, we take reasonable steps to ensure appropriate safeguards are in place and that personal information is protected in accordance with UK data protection laws.

How Long We Keep Information

We retain personal information only for as long as necessary.

Retention periods may vary depending upon the nature of the service, legal requirements and funding obligations.

For grant-funded, publicly funded and ECO-funded projects, records may be retained for up to seven years following project completion, or longer where required by funding agreements, regulatory requirements, legal obligations, ongoing disputes, claims, or audit requirements.

At the end of the retention period, information will be securely deleted or anonymised.

Your Rights

Under UK GDPR you have the right to:

Access your personal information;
Request correction of inaccurate information;
Request erasure of personal information;
Restrict processing;
Object to processing;
Request data portability;
Withdraw consent where consent is relied upon;
Lodge a complaint with the Information Commissioner’s Office (ICO).

We will normally respond to requests within one month.

Automated Decision Making

We may use automated tools and online forms to help assess whether a property or applicant may meet the eligibility criteria for particular services, grants or funding schemes.

These tools are used for initial screening purposes only and do not replace any eligibility assessments, funding decisions, contractual decisions or other significant decisions that may require further review or verification.

We do not carry out solely automated decision-making or profiling that produces legal or similarly significant effects on individuals.

Security

We implement appropriate technical and organisational measures to protect personal information against:

Unauthorised access;
Loss;
Misuse;
Alteration;
Disclosure;
Destruction.

Despite our efforts, no internet transmission or electronic storage method can be guaranteed to be completely secure.

Children’s Information

Our services are intended for individuals aged 18 years and over.

We do not knowingly collect personal information from children under the age of 18. Where we become aware that personal information relating to a child has been collected without an appropriate lawful basis, we will take reasonable steps to delete or anonymise that information.

Where services involve households containing children, we may process limited information relating to children where necessary for the administration of funding schemes, energy efficiency programmes, or legal and regulatory requirements.

Cookies and Website Analytics

Our website uses cookies and similar technologies to improve functionality, analyse website performance, enhance user experience and help us understand how visitors interact with our website. Where required by law, we will seek your consent before placing non-essential cookies on your device.

Further information is available in our Cookie Policy.