Public Notice
Scammers Are Posing as Us – Here’s How to Stay Safe.
Fairway Energy has recently become aware of unauthorised individuals falsely using our company name, branding, and main office telephone number (0151 559 1563) to send spam or phishing communications. These fraudulent attempts may mislead customers into sharing personal or financial information.
We take this matter seriously and are actively working to investigate.
Official Contact Information – Fairway Energy
To help our customers identify genuine communications, please refer to the details below. If you receive contact from any number or email not listed here, please treat it as suspicious.
Main Office Number
• 0151 559 1563 – Our official landline.
We do not use this number for SMS or WhatsApp.
Mobile Numbers Used by Our Team (SMS/WhatsApp)
We only use the numbers below to communicate with customers after an initial conversation with our sales team to progress your application and receive heating system photos.
• 07873 349 375
• 07873 371 733
Dedicated SMS Number (Automated Only)
• 07507 212 661 – Automated SMS – you will only receive a message from this number after completing a form submission on our website or META (Facebook/Instagram) form.
Please note: We recently switched to using this dedicated SMS number exclusively for automated text messages to help customers clearly identify secure and legitimate communications from Fairway Energy.
Email Communication
• enquiries@fairway-energy.co.uk – Our official sales email
Our team will only send emails from addresses ending in @fairway-energy.co.uk
(e.g. john.doe@fairway-energy.co.uk)
We do not send unsolicited communications of any sort.
What to Watch Out For
Fraudulent messages may:
• Come from numbers or email addresses not listed above
• Ask for personal or financial details
• Pressure you into acting quickly or making payments
• Contain poor grammar, unexpected links, or suspicious attachments
If you receive any communication that appears suspicious or was not expected, please do not engage.
What You Should Do
• Do not click on any suspicious links or provide information
• Report it to us at enquiries@fairway-energy.co.uk
• Forward scam texts to 7726 (UK mobile spam reporting)
• Report phishing emails to report@phishing.gov.uk
• Learn more or report incidents at www.actionfraud.police.uk
We are committed to your safety and thank you for staying alert. If you are ever in doubt about a message claiming to be from Fairway Energy, please contact us directly through one of the verified channels above.
— The Fairway Energy Team